Help

Questions & answers

Can't find your answer? WhatsApp us or write to info@florazanzibar.com.

How do I book?

Choose one or more experiences, pick the number of guests or nights, then send your booking with your preferred date. You need a free account so you can follow your booking in My bookings.

Do I pay online?

No. No payment is taken on this website. When we confirm your booking, we agree the payment details with you.

How do I know my booking is confirmed?

Your booking starts as a request. We check availability and confirm it by email, and we may also call or WhatsApp you. You can always see the latest status in My bookings.

What do the prices include?

Each experience shows whether its price is per person, per night or per package, in US dollars. The total on your booking is an estimate; if anything needs to change, we tell you before confirming.

Can I change or cancel my booking?

While your booking is still waiting for confirmation, you can cancel it yourself in My bookings. After it is confirmed, please contact us with your booking number as early as possible to change the date, the number of guests or to cancel.

Can you cater for dietary needs, children or limited mobility?

Please tell us in the notes when you book, or message us first. We will let you know what we can arrange.

Do you welcome groups, families and weddings?

Yes. We welcome couples, families and groups, and we host weddings and special events. Contact us to plan the details.

Where are you?

We are in Unguja Ukuu, South Zanzibar. See the map and directions on our contact page.

I forgot my password. What do I do?

Use Forgot password? on the log in page and we will email you a link to set a new one.